NTSA instant fines seen curbing fraudulent motor insurance claims

NTSA instant fines seen curbing fraudulent motor insurance claims
Sh25.2 billion will finance the Nairobi Metropolitan Services Improvement Project (NAMSIP), which aims to strengthen urban services and infrastructure in Nairobi and its environs/FILE

NAIROBI, Kenya, Mar 16 – The National Transport and Safety Authority (NTSA) has introduced instant fines for drivers exceeding speed limits on selected roads in Nairobi.

While the rollout of speed cameras has faced criticism from some motorists, the initiative aims to promote road discipline and reduce the rising number of road accidents in the country.

The program could also benefit the motor insurance industry, which has often struggled with fraudulent claims linked to unverified or staged accidents.

Capital FM Business spoke to Christine Gikunda, Principal Officer at EIRS, a multi-specialist insurance broking and risk management firm, on the potential impact of the directive on the insurance sector.

The National Transport and Safety Authority has launched a system that automatically sends traffic fines to motorists via SMS after violations are detected. How does this shift to digital enforcement change the risk landscape for motor vehicle insurers in Kenya?

Kenya records more than 4,000 road fatalities every year, according to the National Transport and Safety Authority. Behind that statistic is a deeper challenge for insurers in the region: unpredictable risk on the road.

While it’s still too early to map out its overall impact on the insurance industry, we, however, believe that digital enforcement will begin to change that dynamic. When violations such as speeding or running red lights are detected automatically, it creates consistent and reliable data on driver behaviour. For the insurance industry, that visibility matters. Risk assessment has traditionally relied on historical claims data, which only tells us what happened after an accident.

With digital enforcement, we begin to see behavioural patterns before accidents occur. Over time, this could potentially help insurers better understand risk trends, support safer roads, and bring more transparency into how the motor insurance ecosystem evolves.

If this system creates a digital record of driving behaviour, could insurance companies eventually use that information when calculating motor insurance premiums for Kenyan drivers?

Potentially, yes, although any such development would need strong governance and clear regulatory oversight to ensure all parties are protected. Around the world, insurers are increasingly exploring ways to incorporate behavioural insights into underwriting. The reason is simple: how people drive is often a stronger predictor of risk than traditional indicators alone.

A digital enforcement system creates structured records of traffic violations such as speeding, reckless, or dangerous driving. If aggregated responsibly and used within appropriate legal frameworks, that information could support more informed risk assessment.

Globally, the shift toward behaviour-based insurance is already underway. Research by McKinsey & Company shows telematics and behaviour-based policies can reduce accident rates by up to 20 percent because drivers become more conscious of their habits.

For the average Kenyan motorist, especially professionals and families who rely on their cars daily, could better traffic enforcement eventually translate into lower insurance premiums if accidents decline?

It is certainly possible over time. Motor insurance pricing is closely tied to the overall claims environment. When accidents increase, insurers face higher payouts, and that pressure ultimately affects premiums across the market.

On the other hand, when roads become safer and accident frequency declines, the claims burden reduces. That creates a more sustainable risk environment for insurers and, in the long term, may stabilize premiums.

Road accidents also carry a significant economic cost. The World Health Organization, for instance, estimates road crashes cost countries between 3 and 5 percent of GDP each year. So, stronger enforcement does more than improve compliance; it can strengthen the entire ecosystem that supports road safety, insurance stability, and public confidence.

The system relies on cameras and automated detection of offences such as speeding and obstruction. Could this type of verified data help insurers reduce fraudulent claims or disputes after accidents?

Verified data can make a meaningful difference in any society. One of the biggest challenges in motor insurance is reconstructing exactly what happened during an incident. When information is incomplete or disputed, claims can take longer to resolve and sometimes lead to disagreements between insurers and motorists.

Technology-based enforcement helps create an independent record of road behaviour, capturing time, location, and type of violation. This kind of objective data can support clearer claims assessments and reduce uncertainty.

Regionally, fraud remains a persistent issue. In Kenya, for instance, the Insurance Fraud Investigation Unit detected over 80 insurance fraud cases in 2019 worth Sh386 million. Greater transparency through digital systems can therefore play an important role in strengthening trust in the insurance process.

Many middle-class Kenyans already feel motor insurance is expensive. Do you think data-driven risk pricing, where safer drivers pay less, could become a reality in Kenya?

The conversation around fairness in insurance pricing is growing globally and regionally. Traditional models rely on averages, meaning drivers with safe habits may end up paying similar premiums to those with higher risk profiles.

Data-driven pricing seeks to address that imbalance by linking premiums more closely to actual behaviour. When insurers have access to better insights into risk patterns, they can design pricing structures that more accurately reflect individual driving habits.

In mature markets, this approach is gaining traction. Industry research from MarketsandMarkets projects that the global usage-based insurance market could reach US$70 billion by 2030, reflecting growing adoption of telematics-based policies and personalized pricing models. Kenya may adopt such models gradually, but for now we can only wait and see how this new directive will be absorbed by the market.

Looking ahead, could this digital enforcement ecosystem open the door for new insurance models, such as “pay-how-you-drive” policies that reward safe drivers?

Digital enforcement creates an important building block for innovation. When driving behaviour becomes measurable, it opens opportunities to rethink how insurance is structured. Instead of relying purely on static factors such as vehicle type or age, insurers can start exploring models that reflect how people actually use their cars.

This approach is already gaining traction internationally. The International Transport Forum notes that technology-driven mobility ecosystems are encouraging insurers to develop policies that reward safer and more responsible driving.

For Kenya, the long-term opportunity lies in aligning road safety initiatives, digital infrastructure, and insurance innovation. When these elements evolve together, they can create a more responsive and sustainable motor insurance environment.