NAIROBI, Kenya, June 30 – Ride-hailing platform Yego Mobility has entered into a partnership with Coast region taxi drivers to improve their welfare.
The Memorandum of Understanding (MoU) was with the Coastal Region Drivers’ Associations.
Digital taxi operators have for years decried low fares, high commissions, poor earnings, no savings, long working hours, a lack of security, a lack of insurance, and several other challenges.
“The MoU promises unprecedented benefits to both Passengers and Drivers by bringing about transparency, visibility and accountability. Increasingly Passengers have been frustrated by booking a ride via an App and then having to negotiate the fare,” the firm said.
“If the higher fare was not acceptable, the Driver would cancel the ride or simply not show up, throwing the passenger’s plans into a disarray, leading to missed appointments, trains and even flights.”
YEGO Mobility will also work with the associations to add additional taxicab vehicle categories, such as women-only, daily or weekly rental, and luxury vehicles.
“The MoU enshrines that YEGO will work with the Driver Associations to improve the overall taxi experience for Passengers,” Yego added.
“This includes personal grooming, vehicle maintenance, cleanliness of vehicles, making it easier and safer for passengers to book rides, providing more transparency around fares, lower cancellations, and ensuring that passengers are treated courteously and with respect.”
