NAIROBI KENYA, Jan 17 – The National Police Service Commission urged officers to be patient during registration into their new insurance after moving from the National Hospital Insurance (NHIF) scheme.
Chairman Eliud Kinuthia said the process takes a while and to process their information hence the need for patience.
“These are new changes that have happened this month and the process of registration for police officers digitally is ongoing,” he said, explaining that “there could be challenges of delays in the system but we ask the police officers to be patient with the system.”
Kinuthia said the decision to move from NHIF was prompted by challenges officers were experiencing in accessing some of the hospitals listed under the insurer.
The officers are now covered by CIC General Limited which will provide medical insurance and Britam which will provide group personal accident cover.
“We moved on to consider these challenges by changing the service provider that is moving from NHIF that previously was the provider to CIC consortium, while also we moved into Britam insurance which will be providing the group personal accident cover and work injuries benefits for police officer who will face any threat and danger in their line of duty,” he said.
He urged the senior commanders in the various stations to guide their officers for a seamless change.
“We urged all the commanders and senior officers who are performing delegated human resource responsibility in the stations, to assist the junior officers who are trying to access this system and to make sure that all of them are registered because this is what will enable them to access the services,” he added.
This comes after the National Police Service (NPS) and the Kenya Prisons Service ended their comprehensive medical coverage with the National Health Insurance Fund (NHIF) for being too costly.
NHIF had made a bid for the renewal of the contract for 2023 at an annual cost of Sh9.3 billion but they were not successful.
The police and prisons eventually settled for a consortium of health providers led by CIC General Limited Insurance which was awarded the tender at a cost of Sh8.6 billion.
