YouTube, Facebook derailing government service delivery

YouTube, Facebook derailing government service delivery
Nakuru County ICT officer Eric Langat makes a presentation during the Service Delivery meeting held at the Regional Commissioner’s Plenary Hall on February 8, 2023/COURTESY

NAKURU, Kenya, Feb 9 – Nakuru County Commissioner Gilbert Kitiyo has called on civil servants to be prudent in their use of government facilities even as YouTube and Facebook lovers jammed the internet during working hours.

Kitiyo cautioned the civil servants against misuse of government resources, urging them to adhere to opening and closing hours as required.

“We urge you to make good use of the resources at hand and utilize them for better service delivery instead of complaining that they are meagre. Always remain positive at all times and stay in the office until 5pm,” advised Kitiyo.

County ICT Officer Eric Langat expressed regret that the internet connectivity was usually jammed with most workers using it to stream on YouTube and Facebook.

“We have noted slow internet connectivity between 9.30 and 11 am with many users being on social sights. This has derailed delivery of crucial services particularly in departments that require good connectivity to deliver,” remarked Langat.

The ICT Officer announced the plans to connect three public spaces to open Wi-Fi for use by members of the public by April, this year.

“Plans are at an advanced stage to set up free Wi-Fi in Nyayo Gardens, Bahati and Nakuru west markets for public consumption. Restrictions will be set up on the access to make the internet safe for use by school children to aid their learning,” he noted, adding that six more stations will be created before the year ends.

The Officer, who made the remarks during the heads of departments’ service delivery meeting on Wednesday, dispelled security fears that opening the government internet to the public would compromise data.

“The government network has security systems that keep off hackers from accessing information and data,” said Langat, urging the officers to adopt official mails in sending confidential information for security reasons.